Notice of Privacy Practices

Core Life Link Inc.

Effective September 14, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY

Core Life Link Inc (CLL) provides integrated health and support services, including HIV, sexually transmitted infection, and hepatitis C testing and care; primary care; laboratory coordination; medication and pharmacy coordination; case management; outreach; and linkage to community resources. This notice applies to health information created or maintained by CLL and explains your rights, your choices, and our responsibilities.

Privacy Officer contact
Phone: 844-444-3897
Email: info@corelifelink.org
Website: corelifelink.org

Your Rights

When it comes to your health information, you have certain rights. Contact our Privacy Officer to exercise any of these rights or to ask how to submit a request.

1. Get an electronic or paper copy of your medical record

You may ask to inspect or receive an electronic or paper copy of your medical record and other health information we maintain about you. We will usually provide a copy or summary within 30 days. We may charge a reasonable, cost-based fee as permitted by law.

2. Ask us to correct your medical record

You may ask us to correct health information that you believe is incorrect or incomplete. We may deny the request in some circumstances, but we will explain the reason in writing, usually within 60 days.

3. Request confidential communications

You may ask us to contact you in a specific way, such as by phone, text, patient portal, or mail, or at a different address. We will accommodate reasonable requests. Please tell us whether it is safe to leave a detailed voicemail, send a text, or identify CLL when contacting you.

4. Ask us to limit what we use or share

You may ask us not to use or share certain information for treatment, payment, or health care operations. We are not always required to agree. If you pay in full out of pocket for a service or item, you may ask us not to disclose information about it to your health plan for payment or operations; we will agree unless disclosure is required by law.

5. Get a list of certain disclosures

You may ask for an accounting of certain disclosures made during the six years before your request. The list will not include every disclosure, such as most disclosures for treatment, payment, health care operations, or disclosures you authorized. One accounting in a 12-month period is free; a reasonable, cost-based fee may apply to additional requests.

6. Get a copy of this notice

You may request a paper copy at any time, even if you agreed to receive it electronically. A current copy is also available from CLL and on our website.

7. Choose someone to act for you

A person with legal authority to act for you, such as a health care surrogate, agent under a medical power of attorney, or legal guardian, may exercise your rights. We will verify that authority before acting.

8. File a complaint

You may complain to CLL if you believe your privacy rights were violated. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at 200 Independence Avenue SW, Washington, DC 20201; 1-877-696-6775; or www.hhs.gov/hipaa/filing-a-complaint. We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you may tell us what you prefer. We will follow your instructions when the law gives you the right to make the choice.

You may tell us whether to share relevant information with family members, close friends, caregivers, or others involved in your care or payment for your care, and whether to share information in a disaster-relief situation. If you cannot tell us your preference, we may share information when we believe it is in your best interest or when needed to reduce a serious and imminent threat to health or safety.

We will obtain your written authorization before using or disclosing your information for marketing, selling your information, or most uses and disclosures of psychotherapy notes. CLL may contact you about fundraising, but you may opt out at any time. If fundraising communications would use substance use disorder records protected by 42 CFR Part 2, we will provide clear notice and an opportunity to choose whether to receive them.

How We Use and Share Your Information

We use or share only the information reasonably necessary for the purpose when the minimum-necessary rule applies. The law permits us to use and disclose health information without your written authorization for the purposes below, subject to applicable limits.

1. Treat you and coordinate care

We may share information with CLL clinicians and staff and with other professionals and organizations involved in your care, such as consulting providers, hospitals, laboratories, imaging centers, pharmacies, specialty pharmacies, and care coordinators. For example, we may send an order to a laboratory or coordinate delivery of a prescribed medication.

2. Run our organization

We may use and share information to operate CLL, improve quality and safety, train staff, conduct compliance activities, manage referrals and case-management services, and contact you about appointments, test results, care plans, medications, benefits, transportation, or other services.

3. Bill and obtain payment

We may use and share information with health plans, Medicare, Medicaid, billing services, clearinghouses, patient-assistance programs, and other responsible payers to verify coverage, obtain authorization, submit claims, and receive payment.

4. Support public health and safety

We may disclose information to authorized public health authorities for activities such as disease surveillance and reporting, partner services, preventing or controlling disease, reporting medication reactions or product problems, reporting suspected abuse or neglect, and preventing or reducing a serious threat to health or safety.

5. Conduct research

We may use or share information for health research when an institutional review board or privacy board has approved a waiver, when the information has been properly de-identified, or when you have signed an authorization, as required by law.

6. Comply with law and oversight

We may disclose information when federal or state law requires it, to the U.S. Department of Health and Human Services to demonstrate HIPAA compliance, and to health-oversight agencies for activities authorized by law.

7. Respond to other legally permitted requests

Subject to applicable safeguards, we may disclose information for workers' compensation, certain law-enforcement requests, judicial or administrative proceedings, special government functions, organ and tissue donation, and to a coroner, medical examiner, or funeral director.

8. Work with business associates

We may share information with vendors that perform services for CLL, including electronic health record, technology, billing, credentialing, legal, audit, transportation, and records-management services. These vendors must protect the information under written agreements when required by law.

Specially Protected Information

Some health information receives additional protection under federal or Florida law. When a more protective law applies, CLL will follow that law.

HIV and sexually transmitted infection information. CLL will protect HIV-related test results, the identity of persons tested, and other confidential communicable-disease information as required by Florida law. We will disclose this information only with authorization or as otherwise permitted or required by law.

Substance use disorder records. To the extent CLL creates, maintains, or receives substance use disorder patient records protected by 42 CFR Part 2, those records may not be used or disclosed in civil, criminal, administrative, or legislative investigations or proceedings against you without your written consent or a court order and subpoena that meet Part 2 requirements.

Mental health information and psychotherapy notes. We follow additional legal protections that may apply. Most uses and disclosures of psychotherapy notes require your written authorization.

Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information.

We will notify you as required by law if a breach may have compromised the privacy or security of your information.

We must follow the duties and privacy practices described in the notice currently in effect and provide you with a copy.

We will not use or disclose your information for a purpose not described in this notice unless you authorize it in writing. You may revoke an authorization in writing at any time, except to the extent we already relied on it.

CLL does not sell patient information.

We may change this notice and make the revised notice effective for all health information we maintain, including information created or received before the change. The current notice will be available upon request, at CLL locations, and at www.corelifelink.org.

Acknowledgment of Receipt

Core Life Link Inc. Notice of Privacy Practices

I acknowledge that I received or was offered a copy of Core Life Link Inc's Notice of Privacy Practices, effective September 14, 2026. I understand that the notice explains how CLL may use and disclose my protected health information, how I may exercise my privacy rights, and how I may file a complaint.

Signing this acknowledgment confirms receipt or offer of the notice only. It does not authorize any use or disclosure beyond what is permitted by law and does not waive any of my rights.